Store Policies, Customer Service and some FAQ’s
Our mission is to strengthen the Church- our goal is to accomplish this by being used by God to make disciple-making disciples of Christ. Our store is ultimately an extension of this same mission. The products are designed with an evangelistic/missionary message in mind.
We have built our store policies with this overall mission in mind as well. Store policies like these are designed to protect you as the consumer, us as a ministry and the providers/partners that we work with.
Our products are printed, packaged and assembled in the United States. This decision was made to ensure the quality of our products and that all workers involved are treated ethically.
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as 5-8 business days in the United States and 10-20 business days internationally.
There are sometimes instances and items where the production or shipping times are longer than normal. However, we typically are aware of these issues ahead of time and will note that issue in the product description on that products page.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders only (orders outside of the United States). This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
How do I track my order?
For orders in the United States (and most international orders), you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, you can also just email us at firstname.lastname@example.org and ask for an update.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks' time with photos of the damaged or wrong product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us within a week’s time of order arrival at firstname.lastname@example.org!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items and a replacement was not immediately available. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges because every item is manufactured and paid for upon your placing the order. If you’re unsure which size would fit better, ask us for an exact product sizing chart—we have one for every item listed on our store.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!